Six ways universities could embrace AI and six ways to get it wrong

How to Use Chatbots in Education

educational chatbot examples

A chatbot also serves as an excellent lead generation tool on its own. Businesses that do not want to use a form can deploy a chatbot on their website and engage customers with rich conversations. Vainu, a data analytics service, does exactly that with their VainuBot. Visitors can quickly make choices by simply selecting the option most relevant to them. Today, another effective approach for a company is to focus on the audience that’s already interested in its products, i.e., website visitors. Sales teams often refer to these audience members as ‘warm leads.’  Warm leads are the people who have actually engaged with the company’s website and are much more likely to answer sales questions.

What is educational bot?

Education chatbots are conversational bots used by EdTech companies, universities, schools or any educational institute. They are virtual assistants that help teach students, evaluate papers, get student and alumni data, update curriculums and coordinate admission processes.

Outside of service hours, a message can be left for customer service to answer by email the next business day. Chatbots are an additional communication channel between an organisation and its customers. A chatbot will automatically and instantly respond without human intervention. The technology is based on AI, natural language processing, and text analysis and has slowly been improving over the last few years. In the development of the ADMINS chatbot, IET experts consulted with OU students and disability support specialists to understand the challenges that students experience when disclosing their conditions. From the experience of students and staff, filling out the disclosure form can be time-consuming, causing students to feel overwhelmed, tired and stressed.

Chatbots can connect sales, customer support and more

Are they smart time savers or do they give unfair advantage to students? Whatever the rights and wrongs of the technology there are important issues about using online chatbots during a masters. This author would argue that when used in the right way, chatbots can be a great tool to support learning rather than something to be feared.

  • However, getting people to engage with a chatbot means using language and communication methods they know and trust.
  • Dr Vaughan Connolly is a teacher and researcher with interests in the role of technology in education and teacher workload.
  • There are lots of prompts that can be used, and different AIs and chatbots will give outputs.
  • What we must also recognise is that government regulation may take a long time before it can offer that guidance and protection.
  • Government regulation will, without a doubt, prove crucial in guiding students’ use of AI in schools.

According to the professionals at Anne Frank’s House, the chatbot does not just make the visit there a fuller experience but it opens up the entire world’s history to exploration. Dr Koufopoulos and Dr Gkliatis introduced their investigation of simulations in business and management with a specific focus on the online environment. The research is in the preliminary stages and started with a literature review which found that simulations are predominantly studied in face to face environments. The literature review reported on student perceptions of simulations, noting that they are useful for providing experiential learning to apply theory and to enable them to see the consequences of their decisions.

How are museums using artificial intelligence, and is AI the future of museums?

COVID-19 outbreaks, inclement weather or infrastructure problems can prevent schools from holding classes as usual. People can now get the information they need by asking a chatbot and receiving an immediate response. Most people prefer doing that to spending their precious time waiting on hold for a person to pick up the phone line. This will enable sales agents to respond faster and convert leads more quickly. We helped one of our clients implement the chatbot use case helping the sales agents in their sales team. After a few months of running, the efficiency and performance of the sales team increased tremendously.

Artificial intelligence (AI) chatbots are devoted virtual teaching assistants who are available at all times to help students understand concepts. Additionally, it enables teachers to assess test answers and find instances of plagiarism and grammatical errors. Teachers can use AI chatbots to streamline their tasks and make better use of their time by developing plans that will provide their students with a high-quality education. However, AI chatbots do offer some benefits that can improve information literacy. For example, they provide quick and easy access to information 24/7 and can be personalized to provide information tailored to a user’s needs and interests.


This type of learning analytics could be used to improve the design of a digital learning platform and curricula on different topics to suit each individual student. Without replacing the teacher, the robot can play the role of an always-available expert on a particular subject. When learning a language for example, it can become an expert in the desired language, while being playful and suggesting daily objectives or experience gains according to the learner’s answers (see Duolingo’s bots). This conversational dictionary, fluent in the chosen language, lets the student practice whenever he or she wants to, thus complementing the teacher who will deliver the actual class. Also, by continually adapting to the students and offering feedback on the courses as well as on their answers, the conversational robot can be of great help in the learning process.

For example,  it is predicted that chatbots will handle up to 85% of all customer interaction requests by 2020, which would significantly cut costs and free up employees’ time for more demanding tasks. For your sales agents, answering such a question could take a lot of time and effort. For businesses, implementing such a service requires a huge investment in necessary hires, infrastructure, and technology. In addition to monetary investments, companies must take the time to develop and streamline these new services within their sales departments.

The pair decided that their chatbot would not merely offer transactional information based on the questions that would be asked of it but have its own personality. There again, some museums have made use of chatbots to provide an extended visitor experience. This might be to offer additional information on exhibits or to provide context to artefacts. Crucially, of course, the AI element of chatbots means that the sort of context provided can be adapted to the particular whims or preferences of the visitor concerned, whether they are historical or cultural. Increasingly, chatbots are being accepted by the public as something that is not a mere novelty but which can be genuinely helpful.

GPT-4 Is Exciting and Scary – The New York Times

GPT-4 Is Exciting and Scary.

Posted: Wed, 15 Mar 2023 07:00:00 GMT [source]

In 2017, the museum launched a chatbot which aimed to provide visitors with more information on the life story of Anne Frank. AI tools have the potential to improve decision making, facilitate learning and enhance communication (Russell and Norvig, 2021). When using AI technology to supplement your learning, such as ChatGPT, writing prompts are critical for generating coherent and relevant text. You can provide specific and well-crafted prompts that are clear, concise, and relevant to your academic needs as a student. This allows you to produce high-quality output that will help you with your studies.

We may not catch everything, but we need to try as the stakes are high and the consequences are serious for students who take digital shortcuts. Teachers are constantly fighting an uphill battle against technology and plagiarism, and it seems the battleground just became even steeper. Follow the guidance of your module leaders and academics about whether it is appropriate to use ChatGPT or other generative AI within any particular given assignment. If you are allowed to use generative AI within an assignment, ensure that you properly acknowledge the use of this technology within your writing, as per the guidance provided by your academics and found within your module handbook.

educational chatbot examples

Chat bot for businesses are an invaluable tool that’s currently being used, and incorporating web chat for website functions is becoming far more commonplace in today’s world, and it’s very likely we will see it leap into education. Generative AI synthesises its answers from training data, namely the internet, without necessarily discerning between high- and poor-quality information. It is a useful tool for forming ideas into sentences, if you already know the information contained is correct. Concept checks of core knowledge are best scaffolded into formative assessment. ChatGPT makes it extremely simple to generate convincing responses to prompt questions – which raises obvious questions over the risks to academic integrity. In an attempt to identify AI use, detection tools, such as GPTZero, have been created, as well as tools by educational technology companies, such as Turnitin and Cadmus (Cassidy, 2023).

AI can also be used to provide students with access to new learning opportunities that might not have been possible before. AI can also be used to automate grading and feedback, freeing up teachers to focus on more important tasks such as planning lessons and providing one-on-one support to students. There are already a number of AI-powered tools that can grade essays, provide feedback on writing, and even grade coding assignments and ChatGPT can be used in this way.

With this feature, users can ask Siri-like questions and get instant responses, along with a tap-through link to the specific BI report in the app. This is especially beneficial for non-technical staff who want to retrieve information quickly and efficiently. In conclusion, ChatGPT offers a powerful way to enhance student learning through personalized assistance and diverse learning support. Embracing AI advancements responsibly while addressing ethical considerations can lead to a more enriching and accessible educational landscape for students globally.

Bias – Any pre-learned attitude or preference that affects a person’s response to another person, thing or idea. In the context of AI it commonly refers to a chatbot’s reflection of bias present in its training data (namely, the internet) educational chatbot examples in its responses to users’ queries. Course teams should be direct and transparent about the use of AI in developing teaching and assessment activities and provide a clear rationale for any restrictions on its use by students.

educational chatbot examples

“You need some really specific responses if a five-year-old is asking ‘What does your poop look like? ’” In short, the project involved developing ways of handling all sorts of enquiries. Nowadays, there are all sorts of AI applications which are capable of doing anything from playing the foreign exchange markets to calculating the best route home based on live data collation. Lots of commercial websites you might visit these days have a chatbot which aims to respond meaningfully to people’s questions and queries.

educational chatbot examples

The AI framework will also break down the language barrier by providing accurate translations of text into a wide array of languages, enabling effective communication with non-English speakers. Help Students Find InformationRob LoCascio, founder and CEO of chat technology company LivePerson, believes chatbots will eventually replace websites. According to one article about the bot, Emma answers about 1,000 questions per week.4.

  • We try to dwell on the problems of the use of chatbots in academic circles and the simultaneous emergence of tools for detecting whether a text (or other ‘material’) has been created by chatbots.
  • With chatbots, you can use memes, GIFs, images, emojis, and other fun content to spice up your product recommendation system.
  • The University has implemented a virtual cognitive assistant which supports students with day-to-day enquiries about the university and life on the campus.
  • Those are all GCSE questions from this year’s AQA exams that ChatGPT, the latest evolution in a family of text-generating artificial intelligence (AI), was able to answer in a matter of seconds — to varying success.
  • A small team went out to the museum floor to test their ideas with a visitor activity that used nothing more technologically advanced than a set of cards.
  • Academics can then spend more time innovating in the classroom and finding productive ways to engage students.

Can I use chatbot for academic writing?

“Leading academic publishers like Elsevier and Cambridge University Press to say you can use apps like ChatGPT for academic writing. You can use text generated by apps like ChatGPT and Bing but you can't list them as authors or co-authors. That's huge!’ Generative AI posted on LinkedIn.

Leave a Reply

Your email address will not be published. Required fields are marked *